Support

Info for Hospitality Professionals

RMA Request Form

Return to Manufacturer Authorisation

You must fill out one of these forms and get a RMA number before you can return any item.
If you return any item without approval it will be refused and returned to you
Please provide the following contact information

PLEASE READ THE POINDUS UK RMA GUIDELINES IN OUR
SUPPORT SERVICE POLICY BEFORE COMPLETING THIS FORM

READ RMA GUIDELINES

RMA Request Form

Please complete the form below to submit your RMA request.

Return address after service is rendered

Drop a file here or click to upload Choose File
Maximum upload size: 10MB
Important: If key components (e.g. CPU, RAM, HDD, Peripherals) are included with the System Unit/MB, please mark clear spec (e.g. CPU speed, RAM/HDD size) on this form. Poindus is not responsible for missing components that are not stated on this RMA request form. Note: In order to quickly track the RMA goods, please attach a copy of the request form on the returned carton.
Terms & Conditions
  • Carefully package the items as, the responsibility is yours until we receive and check that the goods are satisfactory
  • Put this form inside the first carton and attach the issued RMA label to the outside of each carton returned or the delivery will
    be refused on receipt
  • All Warranty claims will be validated
  • Ship only the items that are authorised as items received without a RMA will be refused

In order to prevent any delays, please remember to fill out all fields on this form

 

DO NOT SEND ANY PRODUCTS BACK UNTIL YOUR RMA IS APPROVED
AND YOU HAVE RECEIVED A RMA NUMBER

Poindus Systems UK
12 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Herts, HP3 9HD
TEL: +44 (0)3305550081 FAX: +44 (0)330555082