/Tag:Customer Service

Retail-Footfall

Manage Footfall & Remain Competitive With the advent of E-commerce, Bricks & Mortar Stores have had to up their game to compete with the availability and convenience of online shopping. Retailers are shifting their focus to improved customer in-store experience to maintain footfall and remain competitive.  The utilization of new checkout technologies can reduce waiting times [...]

POS-ROI

Point Of Sale (POS) – Return on Investment (ROI) At the heart of a POS solution is a solid return on investment (ROI), increased productivity, managing and cutting costs plus growing revenue. Whatever the ROI calculator tells you, saving through IT investment is never as simple as it appears. The path is not [...]

Creating Touchpoints

Creating Touchpoints Retail is an incredibly competitive industry and the interaction between a retailer and customer is part of an ongoing, relationship, and like any relationship, it starts with a first impression, followed by the customer experience during the shopping experience.  In the end, the shopper decides if the relationship continues into the future. Retailers [...]