/Tag:Strategic Touchpoints

Rising Labor Cost Drives Technology Investment

Rising labor costs motivate higher investment in automation technology for the Retail & Hospitality Sector The industry has been struggling recently to recruit and retain enough workers to meet consumer demand.  Several large restaurant chains announced higher pay to entice workers to apply and stick around, additionally the lack of access [...]

Creating Touchpoints

Creating Touchpoints Retail is an incredibly competitive industry and the interaction between a retailer and customer is part of an ongoing, relationship, and like any relationship, it starts with a first impression, followed by the customer experience during the shopping experience.  In the end, the shopper decides if the relationship continues into the future. Retailers [...]